Internet links to error codes not working in Backup Exec 2010 R3

Article:TECH161440  |  Created: 2011-06-02  |  Updated: 2011-07-19  |  Article URL
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Article Type
Technical Solution



As long as a media server can access the internet, then clcking an error code inside a Backup Exec Job Log should open a webpage listing technical articles relating to the errror. In Backup Exec 2010 R3 the link is invalid and will return a browser specific status.


Internet Explorer returns "Internet Explorer cannot display the webpage"

Note: oher browsers will return different statuses



Invalid coding of job log weblinks


This issue is fixed in Hotfix 161270 (See Related Articles section)


To workaround this problem, click on the link and once your browser opens, modify the URL so that it starts with  instead of starting with (make sure you leave the remainder of the URL as generated by Backup Exec)

Supplemental Materials


UMI URL's in Job Logs only work as internet links internally within Symantec

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