Version 3.x of the Storage Insight add-on in Veritas Operations Manager (VOM) gives an exception error when selecting array USP-VM in Manage / Enclosures

Article:TECH161544  |  Created: 2011-06-03  |  Updated: 2011-06-07  |  Article URL http://www.symantec.com/docs/TECH161544
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Subject

Issue



BACKGROUND

VOM has a Storage Insight add-on for deep discovery of supported arrays.  The Hitachi USP-VM array is supported in add-on versions 3.x and above (see Settings / Deployment Management for version validation).

click Manage / Enclosures

========================================================================

Selecting the USP-VM array results in an exception error.


Error



"An exception has occurred while rendering the component. Please check the web server logs for details."

 

error dialogue after selecting array USP-VM


Environment



VOM:

VRTSsfmcs-3.1.830.0-0

VRTSsfmh-3.1.830.0-0

Storage Insight add-on: 

3.1.101.0

 

It is likely that any supported OS platform and version may be affected.


Cause



defect


Solution



Upgrade Central Server to VOM version 4.0 or above

 and ...

 Upgrade Storage Insight add-on to version 4.0.523.0 or above

 

After selecting the array, the screen will look similar to:

example of Hitachi USP-VM after selecting from Manage / Enclosures




Article URL http://www.symantec.com/docs/TECH161544


Terms of use for this information are found in Legal Notices