Unable to perform a message export from Compliance Accelerator of a .msg file (.html works)
|Article:TECH161609|||||Created: 2011-06-06|||||Updated: 2011-08-23|||||Article URL http://www.symantec.com/docs/TECH161609|
'Failed to retrieve: could not find file "\\evserver01\sharename01$\Compliance Cache\AcceleratorPrefetch_4"'
The error can be due to either:
- The output folder path / share not existing, or
- The output folder share permissions are not allowing the creation of the export folder noted in the error.
Note: Although the the Output folder path is displayed with a local path within the client, the path is actually located on the EV Server that the client logs into.
Create a folder share that allows full control share permissions to all persons that should be authorized access to the export folder.
Article URL http://www.symantec.com/docs/TECH161609