Mail Security or Scan Engine product no longer receives new virus definitions after installing Symantec Endpoint Protection 12.1 or Higher

Article:TECH161644  |  Created: 2011-06-06  |  Updated: 2014-08-22  |  Article URL http://www.symantec.com/docs/TECH161644
Article Type
Technical Solution


Issue



After you install Endpoint Protection 12.1 or higher a Mail Security or Scan Engine product on the same computer no longer receives new virus definitions.


Solution



In previous versions of Symantec Endpoint Protection and Symantec AntiVirus, the virus definitions were shared between the virus protection client and other Symantec products that used virus definitions. In Symantec Endpoint Protection 12.1 and higher, this is no longer true. Other Symantec products that use virus definitions must be configured to update separately from Endpoint Protection.

 

For instructions on how to configure your Symantec product with Symantec Endpoint Protection 12.1 and higher, read the document appropriate to your product:


 




Article URL http://www.symantec.com/docs/TECH161644


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