Unable to Restore Data on PGP Encrypted Disk when Using Backup Exec System Restore

Article:TECH161654  |  Created: 2011-06-06  |  Updated: 2011-06-06  |  Article URL http://www.symantec.com/docs/TECH161654
Article Type
Technical Solution


Issue



When attempting to restore data on a secondary disk using the Backup Exec System Restore on a PGP Whole Disk Encrypted disk, you receive the error:

 

"Cannot copy data from recovery point to destination, access is denied"

 


Solution



This issue is corrected by adding a new key to the Windows Registry to disable write protection on a PGP WDE file.

 

This issue is fixed in an upcoming release of PGP Desktop.
 
Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site: support.microsoft.com/default.aspx

 

Use the following steps to enable the workaround: 
  1. Open the Windows Registry Editor.
  2. Browse to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\PGPwded folder.
  3. Right-click in the PGPwded folder and select New > Key.
  4. Type DisableProtection for the name of the key and press Enter.
  5. Close the Registry Editor and reboot the computer.
 



Article URL http://www.symantec.com/docs/TECH161654


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