Client PST migration errors with "Failed to convert network path"

Article:TECH161682  |  Created: 2011-06-07  |  Updated: 2012-03-16  |  Article URL http://www.symantec.com/docs/TECH161682
Article Type
Technical Solution


Issue



Client Driven PST migration does not migrate any PST files.


Error



Client trace:
++++Failed to convert network path 'D:\Test.pst
 

Dtrace of the DirectoryService and W3WP processes on the Enterprise Vault server:
1041       09:02:49.986       [2992]  (DirectoryService)           <3728> EV:H      CDirectoryServiceObject::UpdatePstFile - HRXEX fn trace : Error 0x80070005, .\DirectoryServiceObject.cpp [lines {17610,17631}], built Mar 14 10:55:02 2011.
1042       09:02:49.986       [2992]  (DirectoryService)           <3728> EV~E      Event ID: 8391 The EnterpriseVault.DirectoryService object reported an error.| |Access is denied.| |
  

1048       09:02:49.986       [4000]  (w3wp)                <6088> EV-L       {RESULTSBUILDER.EN_US} CreateError text '<ERROR Type='Unauthorized Access' Operation='Page_Load' Id='52' Message='Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))'/>'
 


Solution



Enable ASP.NET  Impersonation on the EV server:

- Open IIS Manager
- Expand Sites
- Select Enterprise Vault in the left pane and click Authentication
- Enable ASP.NET Impersonation
- Restart IIS




Article URL http://www.symantec.com/docs/TECH161682


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