Client PST migration errors with "Failed to convert network path"

Article:TECH161682  |  Created: 2011-06-07  |  Updated: 2014-08-13  |  Article URL http://www.symantec.com/docs/TECH161682
Article Type
Technical Solution


Issue



Client Driven PST migration does not migrate any PST files.


Error



Event ID: 8391 The EnterpriseVault.DirectoryService object reported an error.| |Access is denied.| |

V-437-8391

 

Client trace:
Failed to convert network path 'D:\Test.pst
 

Dtrace of the DirectoryService and W3WP processes on the Enterprise Vault server:
1041       09:02:49.986       [2992]  (DirectoryService)           <3728> EV:H      CDirectoryServiceObject::UpdatePstFile - HRXEX fn trace : Error 0x80070005, .\DirectoryServiceObject.cpp [lines {17610,17631}], built Mar 14 10:55:02 2011.
1042       09:02:49.986       [2992]  (DirectoryService)           <3728> EV~E      Event ID: 8391 The EnterpriseVault.DirectoryService object reported an error.| |Access is denied.| |
  

1048       09:02:49.986       [4000]  (w3wp)                <6088> EV-L       {RESULTSBUILDER.EN_US} CreateError text '<ERROR Type='Unauthorized Access' Operation='Page_Load' Id='52' Message='Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))'/>'
 


Solution



Enable ASP.NET  Impersonation on the EV server:
 

  1. Open IIS Manager
  2. Expand Sites
  3. Select Enterprise Vault in the left pane and click Authentication
  4. Enable ASP.NET Impersonation
  5. Restart IIS

 


Supplemental Materials

SourceEvent ID
Value8391
Description

The EnterpriseVault.DirectoryService object reported an error.| |Access is denied.| |


SourceError Code
Value0x80070005
Description

Failed to convert network path Access is denied



Article URL http://www.symantec.com/docs/TECH161682


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