Unable to install the PGP Support Package if User Account Control Enabled

Article:TECH161739  |  Created: 2011-06-07  |  Updated: 2011-09-07  |  Article URL http://www.symantec.com/docs/TECH161739
Article Type
Technical Solution


Environment

Issue



After double-clicking the PGPsupportpackage.exe, the installation starts and gets to the point of trying to install, but then displays "Desktop Manager software is required for this installation to continue.  Please install, or re-install, the desktop software and try again".

 


Solution



To resolve this issue, temporarily disable the User Account Control feature in Windows and restart the installation again.




Article URL http://www.symantec.com/docs/TECH161739


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