You cannot modify items that are in a virtual vault other than your own

Article:TECH161743  |  Created: 2011-06-07  |  Updated: 2011-06-07  |  Article URL
Article Type
Technical Solution


When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.


 You cannot modify items that are in a virtual vault other than your own


This behavior is by design. Description below: 

In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only.  The actions that users can perform in Virtual Vault include the following:

·         View, forward, and reply to archived items
·         After opening an email to send from Outlook, drag and drop items from Virtual Vault into the email to send them as attachments
·         Search the Virtual Vault with Outlook Instant Search, Outlook Advanced Find, or Windows Desktop Search
·         Delete items and folders 
·         Move items between folders, and reorganize folders
·         Archive items using drag and drop
·         Move items into Virtual Vault using Outlook rules


 If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.

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