You cannot modify items that are in a virtual vault other than your own

Article:TECH161743  |  Created: 2011-06-07  |  Updated: 2011-06-07  |  Article URL http://www.symantec.com/docs/TECH161743
Article Type
Technical Solution


Issue



When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.


Error



 You cannot modify items that are in a virtual vault other than your own


Cause



This behavior is by design. Description below: 

In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only.  The actions that users can perform in Virtual Vault include the following:

·         View, forward, and reply to archived items
·         After opening an email to send from Outlook, drag and drop items from Virtual Vault into the email to send them as attachments
·         Search the Virtual Vault with Outlook Instant Search, Outlook Advanced Find, or Windows Desktop Search
·         Delete items and folders 
·         Move items between folders, and reorganize folders
·         Archive items using drag and drop
·         Move items into Virtual Vault using Outlook rules

Solution



 If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.





Article URL http://www.symantec.com/docs/TECH161743


Terms of use for this information are found in Legal Notices