You cannot modify items that are in a virtual vault other than your own

Article:TECH161743  |  Created: 2011-06-07  |  Updated: 2014-08-14  |  Article URL http://www.symantec.com/docs/TECH161743
Article Type
Technical Solution


Issue



When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.


Error



 "You cannot modify items that are in a virtual vault other than your own."


Cause



In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only


Solution



If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.





Article URL http://www.symantec.com/docs/TECH161743


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