When the Exchange Mailbox Policy "Shortcut is Opened" is set to Show Properties, the "Click here to view the original item" banner has no effect.

Article:TECH161758  |  Created: 2011-06-07  |  Updated: 2013-06-10  |  Article URL http://www.symantec.com/docs/TECH161758
Article Type
Technical Solution


Issue



When the Exchange Mailbox Policy Shortcut is Opened is set to Show Properties, the Click here to view the original item banner has no effect.


Solution



This issue has been resolved as part of the following release:

Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787

Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785



Workarounds exist for this issue, only one option below is required.

 

1. Change the Exchange Mailbox Policy to Show Contents.

2. Implement Virtual Vault.

3. Use the Enterprise Vault 8.0.5 client.


Supplemental Materials

SourceETrack
Value2346942
Description

The "click here to view original item" banner does not work.

 



Article URL http://www.symantec.com/docs/TECH161758


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