External keyboard and mouse connected to Lenovo T410 laptop through the docking station are unresponsive during pre-boot authentication

Article:TECH161928  |  Created: 2011-06-09  |  Updated: 2011-06-14  |  Article URL http://www.symantec.com/docs/TECH161928
Article Type
Technical Solution

Issue



External keyboard and mouse connected to Lenovo T410 laptop through the docking station are unresponsive during pre-boot authentication with GuardianEdge Hard Disk (GEHD) 9.5.1


Environment



Lenovo T410 connected to Lenovo Thinkpad Mini Dock Series 3


Solution



This issue has been resolved in the Symantec branded version of this product, Symantec Endpoint Encryption (SEE) 8.0.1 Service Pack 2 (SP2). Please contact your sales representative or Customer Care for the Symantec branded product. Customer Care is available by phone at 800-721-3934 or by email at license@symantec.com.

If you already have SEE, please contact Technical Support for SP2.




Article URL http://www.symantec.com/docs/TECH161928


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