Renaming the machine on which Symantec Endpoint Protection Manager is installed

Article:TECH162062  |  Created: 2011-06-10  |  Updated: 2011-06-30  |  Article URL http://www.symantec.com/docs/TECH162062
Article Type
Technical Solution


Issue



You rename the machine on which Symantec Endpoint Protection Manager is installed, but you experience errrors and unexpected behavior afterwards.


Error



The Endpoint Protection Manager service keeps stopping unexpectedly and you see error (Failed To Connect to Server) when using Manager console.

You have an existing Symantec Endpoint Protection Manager (or a Policy Manager for Sygate Enterprise Protection) on the same machine as the Manager's database server. If you change the hostname before upgrading the Manager, the upgrade wizard complains of a schema mismatch.

 


Cause



The cause is, of course, the hostname change.
 


Solution



After changing the hostname, you must re-run the Manager's configuration wizard.

In the case of the upgrade error, the upgrade will complete but you must run the configuration wizard afterwards to register the new hostname.


Supplemental Materials

SourceETrack
Value2201583
Description

SEPM Upgrade Wizard complains about schema mismatch if Hostname of SPM 5.1 MR9 system before upgrading it to Amber


SourceError Code
Value2201586
Description

SEPM Service is dying if the hostname of the machine is changed which has both SEPM and SQL Server on the same machine



Article URL http://www.symantec.com/docs/TECH162062


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