During the Verify Stage (Step 5) of the Move Archive process, the Verification fails and the Move Archive Job returns "Completed with Errors".

Article:TECH162148  |  Created: 2011-06-13  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH162148
Article Type
Technical Solution


Issue



When performing a Move Archive between sites, the Verify Stage may fail on one or more items.  When the Verify Stage fails on a single item, this will result in a final "Completed with Errors" Move Archive Job status.  Reviewing the associated Verify log under Reports may show an inconsistancy with portions of a message where, when the individual copies of the message from the Source site and Destination site are compared, show no discrepancies. (E.G. Both copies show an empty message body, however the message body, or content, fails verification)

Other observations:
Performing a DumpSaveset with the EVSVR utility, of the message in question from both the Source and Destination sites are successful and appear identical.

Note: See the Enterprise Vault (EV) Utilities Guide for details on the EVSVR repair utility.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Supplemental Materials

SourceETrack
Value2352711
Description

Move Archive process "Complete with Errors" - Fails during Verify. Need to confirm why Verify stage fails when all comparisons between source and destination appear ok.



Article URL http://www.symantec.com/docs/TECH162148


Terms of use for this information are found in Legal Notices