How to install missing client packages to the Symantec Endpoint Protection Manager database

Article:TECH162325  |  Created: 2011-06-14  |  Updated: 2013-09-10  |  Article URL http://www.symantec.com/docs/TECH162325
Article Type
Technical Solution

Product(s)

Subject

Issue



When you run the Client Deployment Wizard, you see an error message stating that client packages for certain platforms are missing.


Error




Environment




Cause




Solution



To install client packages to an existing manager

For Symantec Endpoint Protection (enterprise version), read the document How to manually import client packages into Endpoint Protection Manager (SEPM).

 

Small Business Edition:

  1. On the manager, open the Symantec Endpoint Protection installation CD, and go to \SEPM\Packages.
  2. Copy the package files (.dat and .info) from the CD to \Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\packages.
  3. Go to \Program Files\Symantec\Symantec Endpoint Protection Manager\bin, and double-click upgrade.bat.
  4. Run the Client Deployment Wizard to deploy the packages to clients.


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Article URL http://www.symantec.com/docs/TECH162325


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