Unable to get the Most Recent Version from IM Manager From fileconnect.symantec.com When Using an EV Archiving Serial Number

Article:TECH162412  |  Created: 2011-06-15  |  Updated: 2011-06-15  |  Article URL http://www.symantec.com/docs/TECH162412
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Article Type
Technical Solution



After downloading EV from fileconnect the ISO contains the following directory containing the IM Manager installer: Symantec Enterprise Vault Add-ons\IM Manager 8.4. Opening the file version.txt shows a build number of IM Manager like this:

IMManager 8.4 build 1356

This build number is lower than the most recent build number listed in the IM Manager release notes: Release Notes - IM Manager 8.4.


  • The license and serial number for EV/IM Manager is the EV archiving SKU.

The SKU name is one of the following:

    Symantec Enterprise Vault 7.5 IM Archiving License
    Symantec Enterprise Vault 8.0 IM Archiving License

See section What Does the the SKU 'SYMC ENTERPRISE VAULT IM ARCHIVING' Mean for IM Manager? of the following article for more details: IM Manager 8.X Licensing Frequently Asked Questions.




The EV bundle on fileconnect is not updated with the latest IM Manager version.


Contact Symantec Technical Support to receive a download of the latest IM Manager version.

Article URL http://www.symantec.com/docs/TECH162412

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