Unable to get the Most Recent Version from IM Manager From fileconnect.symantec.com When Using an EV Archiving Serial Number

Article:TECH162412  |  Created: 2011-06-15  |  Updated: 2011-06-15  |  Article URL http://www.symantec.com/docs/TECH162412
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Product(s)

Issue



After downloading EV from fileconnect the ISO contains the following directory containing the IM Manager installer: Symantec Enterprise Vault Add-ons\IM Manager 8.4. Opening the file version.txt shows a build number of IM Manager like this:

IMManager 8.4 build 1356

This build number is lower than the most recent build number listed in the IM Manager release notes: Release Notes - IM Manager 8.4.

Conditions

  • The license and serial number for EV/IM Manager is the EV archiving SKU.

The SKU name is one of the following:

    Symantec Enterprise Vault 7.5 IM Archiving License
    Symantec Enterprise Vault 8.0 IM Archiving License

See section What Does the the SKU 'SYMC ENTERPRISE VAULT IM ARCHIVING' Mean for IM Manager? of the following article for more details: IM Manager 8.X Licensing Frequently Asked Questions.

 

 


Cause



The EV bundle on fileconnect is not updated with the latest IM Manager version.


Solution



Contact Symantec Technical Support to receive a download of the latest IM Manager version.




Article URL http://www.symantec.com/docs/TECH162412


Terms of use for this information are found in Legal Notices