Why is CommandCentral Storage Agentless discovery incomplete for Suse 10 operating system in version 5.2Ru1.

Article:TECH162558  |  Created: 2011-06-16  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH162558
Article Type
Technical Solution


Environment

Issue



The SUSE OS (Operating System) is not be recognized by the CCS (CommandCentral Storage) XML (Extensible Markup Language) parser properly and comes in reporting RedHat Linux which does not use the other parts of the XML file.


Error



Error codes can include:

V-86-18-65 Configuration setting for Privilege Control Software incorrect / incomplete.
Please verify settings and ignore if not relevant.

vexp.log
[error] [5872:vexp.pl] halssh:  V-86-18-60 FATAL ERROR: 
Disconnected: No supported authentication methods available  
[error]
[5872:vexp.pl] RHE/Linux:  V-86-18-91 V-86-18-91 Cannot authenticate
with host. Check login credentials and SSH configuration. Error message
is FATAL ERROR: Disconnected: No supported authentication methods
available  
[warning] [5872:vexp.pl] RHE/Linux:  V-86-18-38
Exploratory probe of RHExplorer@servername.domain.com [Control] failed:
V-86-18-91 Cannot authenticate with host. Check login credentials and
SSH configuration. Error message is FATAL ERROR: Disconnected: No
supported authentication methods available  

warning]
[4244:RHErun:
servername.domain.com] Linux:  V-86-18-50 HAL_SCSIOSHandle
not found to create VolumeKey relation in Apps_DevicePath
'/dev/sda13@
servername.domain.com'
servername.txt file generated:
|##|Error|##|
/bin/cat: /etc/issue: No such file or directory

Environment



SUSE Linux

RedHat Linux

CCS5.2RU1

note:RU = Release Update


Cause



The Suse Linux host does not have /etc/issue file, which CCS uses to determine the Linux OS details, and based on the type and version CCS determines whether to perform storage discovery or not. 

 


Solution



On the MS (Management Server),  
1) Backup the two files listed below and replace them with the two files provided in the linked .zip file. 
C:\Program Files\VERITAS\CommandCentral Storage\lib\RHLinuxScript.sh 
C:\Program Files\VERITAS\CommandCentral Storage\lib\perl\VRTS\HAL\RH\ScriptParser\Linux.pm
2) Generate the text file for normal Agentless discovery with the new script (RHLinuxScript.sh) and place in the /ext directory
3) Verify the storage data gets discovered in the CCS GUI Console by drilling down on the host for the storage information collected. 


Attachments

Compressed files for SUSE Agentless patch
SUSE_FIX.tar.gz (25 kBytes)

Supplemental Materials

SourceError Code
ValueV-86-18-65
Description

Configuration setting for Privilege Control Software incorrect / incomplete.
Please verify settings and ignore if not relevant.


SourceETrack
Value2404683
Description

Agentless discovery is incomplete for Suse 10 node discovered manually


SourceError Code
ValueV-86-18-91
Description
Cannot authenticate with host. Check login credentials and 
SSH configuration. Error message is FATAL ERROR: Disconnected: No
supported authentication methods available

 

 




Article URL http://www.symantec.com/docs/TECH162558


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