invalid db login (check credentials)

Article:TECH162672  |  Created: 2011-06-19  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH162672
Article Type
Technical Solution


Environment

Issue



invalid db login (check credentials) warning shown in GUI

 


Error



invalid db login (check credentials)

 


Cause



database password corrupted for dm database


Solution




stop CCS and the CCS database server

cd into tools directory
C:\>cd "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Support\Tools\VxCCS"

shutdown ccs and database
C:\Program Files (x86)\VERITAS\CommandCentral Storage\Support\Tools\VxCCS>VxCCS.bat stop -force

confirm shutdown
C:\Program Files (x86)\VERITAS\CommandCentral Storage\Support\Tools\VxCCS>VxCCS.bat status

===================================

Then edit the data_server.cfg file (after you made a copy)

C:\Program Files (x86)\VERITAS\CommandCentral Storage Data\Conf\Web Engine\DATA_SERVERS.CFG

change

dm_db_pass=87_-104_-102_89_13_32_-91_77_:99_31_-34_-114_104_-65_91_80_
to
dm_db_pass=ccstor

This will be encrypted on startup again.

===================================
Then change databases.comf
C:\Program Files (x86)\VERITAS\VxDBMS3\Server\conf\databases.conf to include 2 lines that point to your databases like for example:
"C:/Program Files (x86)/VERITAS/CommandCentral Storage Data/Database/ccstor.db" -n ccstor -m
"C:/Program Files (x86)/VERITAS/CommandCentral Storage Data/Database/ccstordm.db" -n ccstordm -m

This should be included in the databases1.conf so please confirm location of the databases and then you may just copy over databases1.conf to databases.conf
===================================
After these steps have been completed, please try to start CCS again:
cd into tools directory
C:\>cd "C:\Program Files (x86)\VERITAS\CommandCentral Storage\Support\Tools\VxCCS"

start ccs and database
C:\Program Files (x86)\VERITAS\CommandCentral Storage\Support\Tools\VxCCS>VxCCS.bat start

confirm startup
C:\Program Files (x86)\VERITAS\CommandCentral Storage\Support\Tools\VxCCS>VxCCS.bat status

Then log into CCS GUI and check if the message has disappeared.

 




Article URL http://www.symantec.com/docs/TECH162672


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