Unable to boot from the English Symantec System Recovery Disk (SRD) on some Dell systems.

Article:TECH162698  |  Created: 2011-06-20  |  Updated: 2012-03-13  |  Article URL http://www.symantec.com/docs/TECH162698
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Article Type
Technical Solution


Subject

Issue



On some Dell systems, it is not possible to boot from the English Symantec System Recovery Disk (SRD).

When booting off the English SRD, we get to the 'Windows is loading files' stage and then the machine restarts itself and gets stuck in a loop.

At the time of writing this issue has been seen on a Dell OptiPlex 790 and on a Dell Latitude E6420.


Solution



The current workaround is to use the multilingual System Recovery Disk (SRD) which can be obtained through FileConnect (https://fileconnect.symantec.com/).

Solution:

Upgrade the BIOS to A05: http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=XXJP6&fileId=2731101194.


Supplemental Materials

SourceETrack
Value2414246
Description

SRD: Unable to boot off English SRD on Dell OptiPlex 790.



Article URL http://www.symantec.com/docs/TECH162698


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