Migration from BESR-MS 2010 to SSR-MS 2011 fails with 'Restored old database settings failed'.

Article:TECH162798  |  Created: 2011-06-21  |  Updated: 2011-06-21  |  Article URL http://www.symantec.com/docs/TECH162798
Article Type
Technical Solution




When migrating from Backup Exec System Recovery Management Solution (BESR-MS 2010) to Symantec System Recovery Management Solution (SSR-MS 2011), a failure is seen when attempting to connect to the existing database (Figure 1).

Figure 1:


Restored old database settings failed.

NOTE: The following errors can be found in the Syamntec Management Platform log on the SSR-MS server (SMP log can be found in the following location on a Windows 2008 R2 server: \ProgramData\Symantec\SMP\Logs):

 <event date="Jun 16 13:56:56 +00:00" severity="1" hostName="server_name" source="Altiris.NS.Installation.NSConfigurationWebService.ConfigureDatabase" module="w3wp.exe" process="w3wp" pid="4284" thread="88" tickCount="39671656"><![CDATA[Failed to configure database settings.
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.0.7416&language=en&module=gwqV8ORY8b83NZoaPS0D1aHC8+31KzhI3d6YFTtdQcGEWceEECIZDQQr/mswW+C&error=-1244063499&build=**CEDUrlEnd**

( Exception Details: Altiris.NS.Exceptions.AeXSecurityException: The caller is not authorized to initiate a product configuration task.
   at Altiris.NS.Installation.InstallationHelper.CheckUserIsAdmin(IPrincipal webServiceUser)
   at Altiris.NS.Installation.NSConfigurationWebService.ConfigureDatabase(String server, String catalog, InstallationCredential credentials, Int32 timeout, StringPair[] parameters) )


Windows 2008 R2 Standard.


The user account being used when authenticating to the SSR-MS console is not a member of all local groups starting with SQL.


On the SSR-MS 2011server, add the user account to the following groups:

  1. The account should be a member of Local Administrators Group.
  2. The account should be a member of all local groups starting with SQL.

Article URL http://www.symantec.com/docs/TECH162798

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