Unable to add a NetApp Data ONTAP 8.1 Cluster node
| Article:TECH162888 | | | Created: 2011-06-21 | | | Updated: 2011-06-22 | | | Article URL http://www.symantec.com/docs/TECH162888 |
Problem
Backup Exec is unable to add a NetApp Data ONTAP 8.1 Cluster node.
Error
Unable to connect to the NDMP server, or to the remote computer that is configured as a Remote Media Agent, or to the remote computer that is configured for deduplication.
Environment
NetApp Data ONTAP 8.1 Cluster mode
Cause
NetApp Data ONTAP 8.1 has firewall capabilities that can deny NDMP data traffic.
Solution
Steps to verify and change firewall settings from the NetApp's node's console.
1) Check firewall settings: “system services firewall policy show” and verify NDMP is set to "deny"
data
dns allow 0.0.0.0/0
http deny 0.0.0.0/0
https deny 0.0.0.0/0
ndmp deny 0.0.0.0/0
ntp deny 0.0.0.0/0
snmp deny 0.0.0.0/0
ssh deny 0.0.0.0/0
telnet deny 0.0.0.0/0
2) Delete the policy: “system services firewall policy delete -policy data -service ndmp -action deny”
3) Create the policy: “system services firewall policy create -policy data -service ndmp -action allow –ip-list 0.0.0.0/0”
4) Check firewall settings with this command: “system services firewall policy show”
data
dns allow 0.0.0.0/0
http deny 0.0.0.0/0
https deny 0.0.0.0/0
ndmp allow 0.0.0.0/0
ntp deny 0.0.0.0/0
snmp deny 0.0.0.0/0
ssh deny 0.0.0.0/0
telnet deny 0.0.0.0/0
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Article URL http://www.symantec.com/docs/TECH162888
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