How to test connectivity with Insight and Symantec Licensing servers

Article:TECH163042  |  Created: 2011-06-22  |  Updated: 2011-11-01  |  Article URL http://www.symantec.com/docs/TECH163042
Article Type
Technical Solution


Issue



You need to know how to test whether you have the connectivity you need in order to access the Symantec Licensing and Download Insight servers.


Solution



To test connectivity with the Licensing server

  1. Go to the following page: https://tus1gwynwapex01.symantec.com/

  2. Accept the certificate.

  3. If you are redirected to the Symantec Endpoint Protection web site, the connection is working correctly.

 

To test connectivity with the Insight servers

  1. Go to the following page: https://ent-shasta-mr-clean.symantec.com:443/incident-mrc/1

  2. If the connection is working correctly, you will be re-directed to http://www.symantec.com

  3. Go to the following page: https://ent-shasta-rrs.symantec.com/mrclean

  4. If the connection is working correctly, you will see HTTP 400 Bad Request.
    There is no main page or redirect for this server.

 

Note: If the client uses a proxy server with authentication, you must create trusted Web domain exceptions for the URLs in these procedures.

 


Supplemental Materials

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Article URL http://www.symantec.com/docs/TECH163042


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