Errors with Event ID 13345 and Event ID 8391 are logged every 5 minutes in the Enterprise Vault event viewer

Article:TECH163075  |  Created: 2011-06-23  |  Updated: 2014-08-06  |  Article URL
Article Type
Technical Solution



These errors are logged on Enterprise Vault server every 5 minutes:

Type : Error
Event : 13345
Source : Enterprise Vault
Category : Directory Service
Description: An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::Delete) [lines {2695,2699}] built Oct  6 11:22:46 2010), error code <0x800a0cb3>.
SQL Command: N/A
Type : Error
Event : 8391
Source : Enterprise Vault
Category : Directory Service
Description: The EnterpriseVault.DirectoryService object reported an error. Initialization failed because of an invalid line in the configuration file %1. The invalid line is the data.


The above error could occur in environments where the Vault Cache is enabled for Exchange mailboxes.



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

In some circumstances a Vault Cache reset has helped to suppress the errors (refer to the technote about "How to Reset Vault Cache from an Outlook Client"), however this should be performed only after have consulted someone of the backline team.

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