Liveupdate cannot connect to server - What IP-s (IP addresses) should be configured as Firewall and Proxy exceptions to enable LiveUpdate?
| Article:TECH163079 | | | Created: 2011-06-23 | | | Updated: 2012-02-23 | | | Article URL http://www.symantec.com/docs/TECH163079 |
Problem
What IP-s (IP addresses) should be configured as Firewall and Proxy exceptions to enable LiveUpdate?
Error
Liveupdate cannot download definitions because server is not reachable. Possible error: LU1835: Connection to the LiveUpdate server failed.
Cause
Proxy or Firewall blocks Symantec Liveupdate server access
Solution
As we use AKAMAI for content distribution, there is no certain IP address range that can be configured. At this stage akamai consists of 70.000 servers.
Instead of IP addresses, customer should allow connections to the following domains:
HTTP
liveupdate.symantec.com
liveupdate.symantecliveupdate.com
FTP
update.symantec.com/opt/content/onramp
update.symantec.com
For further information about Akamai, please read: http://de.wikipedia.org/wiki/Akamai
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Article URL http://www.symantec.com/docs/TECH163079
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