Selecting or Changing an Microsoft Exchange System Mailbox Using the Getting Started Wizard or Vault Administration Console May Become Unresponsive

Article:TECH163084  |  Created: 2011-06-23  |  Updated: 2014-12-18  |  Article URL http://www.symantec.com/docs/TECH163084
Article Type
Technical Solution

Product(s)

Issue



When adding a new Microsoft Exchange Server to an Enterprise Vault (EV) environment using the Getting Started Wizard (GSW), Vault Administration Console (VAC), may become unresponsive when selecting the System Maibox.  Additionally, when attempting to change the System Mailbox settings of an Exchange Mailbox Archiving Task, the Exchange Archiving Task properties may become unresponsive.


Cause



The VAC is binding to each user (in AD) from the Exchange server to read the properties it requires before displaying the list. This may take up to 2 seconds per user.
 

Workaround:

While the delay may be significant, the mailbox list will eventually appear; do not End Task or End Process from Windows Task Manager.  If you are changing the System Mailbox for an Archiving Task, manually type the name of the system mailbox to use.

NOTE: There are no other areas of user list displays (provisioning, enable mailboxes, etc) where this issue will be experienced.


Solution



This issue is addressed as part of the following release:

 


Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422

Supplemental Materials

SourceETrack
Value2327503
Description

GSW: Hangs when selecting system mailbox



Article URL http://www.symantec.com/docs/TECH163084


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