Installation of Netbackup 7.0 client s/w fails on a windows 2003 cluster and Installation rollsback.

Article:TECH163440  |  Created: 2011-06-28  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH163440
Article Type
Technical Solution



Issue



Netbackup 7.0 Client installation is failing.

It is windows 2003 clustered virtual machine on ESX 3.5.

Even silentinstall.cmd fails.


Error



Netbackup Install log:-

==================

12-14-2010,15:37:27 : Action 15:37:27: ConfigureMSCS.B2D5B6C9_4698_42F7_AC9D_955789A69556. Configuring VxPBX exchange in MSCS cluster
12-14-2010,15:37:27 : Would you like to perform cluster configuration for PBX?
12-14-2010,15:37:27 : An unexpected error occured while installing Symantec Private Branch Exchange. The error desfcription follows: Error Number : 70 Error Description : Permission denied Source : Microsoft VBScript runtime error Method Name : configureMSCS Operation : Running the MSCS configuration command through WshShell.Run
12-14-2010,15:37:27 : Action ended 15:37:27: InstallFinalize. Return value 3.


Environment



Netbackup 7.0 Client.

Windows 2003 clustered virtual machine on ESX 3.5.


Solution



1. Copy the folder holding the installation files to the root of the C drive. Now go to properties of the C drive and then to the Security tab. Make sure Local System and the account we are using for the installation has full control. Also make sure the account being used is part of Domain Admins in Active Directory.

2. Go to the folder which has the installation files and make changes to the silent installer script as mentioned in the following article.
How to Install NetBackup 6.5 Client and/or patches on a Cluster without the PBX Cluster Resource Groups.
http://www.symantec.com/docs/TECH60599 

3. Now run the silent installation script after making the changes on the active node first. Once successful then failover to the passive node, then run the silent installation script on that node.




Article URL http://www.symantec.com/docs/TECH163440


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