Yahoo IM Client Receives Message "Your contact may not have received the following message, due to a communications problem" Even When Recipients Receive Message

Article:TECH163455  |  Created: 2011-06-28  |  Updated: 2014-05-08  |  Article URL http://www.symantec.com/docs/TECH163455
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Article Type
Technical Solution

Product(s)

Issue



Yahoo user sends a message to a recipient.  After twenty (20) to thirty (30) seconds the Yahoo IM client displays the following error message:

Your contact may not have received the following message, due to a communications problem

However the recipient of the message has received it.

Conditions

  • The problem is only reported by a small number of users.
  • The user does not see the problem when outside of the organization (e.g. at home).
  •  Problem does not occur if user uses the Yahoo 8.X IM client.

Environment



  • Yahoo 9.X or 10.X IM client

Cause



The cause is unknown at this time.


Solution



Upgrade to IM Manager 8.4.11

Workaround

Use Yahoo 8.X IM client.  Old versions of Yahoo IM clients can be downloaded from here: http://www.oldversion.com/Yahoo%20Messenger.html.

 




Article URL http://www.symantec.com/docs/TECH163455


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