Yahoo IM Client Receives Message "Your contact may not have received the following message, due to a communications problem" Even When Recipients Receive Message
|Article:TECH163455|||||Created: 2011-06-28|||||Updated: 2014-05-08|||||Article URL http://www.symantec.com/docs/TECH163455|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
Yahoo user sends a message to a recipient. After twenty (20) to thirty (30) seconds the Yahoo IM client displays the following error message:
Your contact may not have received the following message, due to a communications problem
However the recipient of the message has received it.
- The problem is only reported by a small number of users.
- The user does not see the problem when outside of the organization (e.g. at home).
- Problem does not occur if user uses the Yahoo 8.X IM client.
- Yahoo 9.X or 10.X IM client
The cause is unknown at this time.
Upgrade to IM Manager 8.4.11
Use Yahoo 8.X IM client. Old versions of Yahoo IM clients can be downloaded from here: http://www.oldversion.com/Yahoo%20Messenger.html.
Article URL http://www.symantec.com/docs/TECH163455