Personal Store Management objects are not showing up in the correct Enterprise Vault (EV) Site when configured for multiple EV sites.

Article:TECH163478  |  Created: 2011-06-28  |  Updated: 2011-12-20  |  Article URL
Article Type
Technical Solution


When multiple EV Sites are configured under a single EV directory Personal Store Management objects may appear under the wrong EV site in the Vault Administration Console.

Consider that 1 EV directory and 2 EV sites are configured (EVSite1 and EVSite2). Users who are enabled for client driven migrations in EVSite 2 will have their PST information shown under EVSite1 Personal Store Management. This includes the Computers and Files. Additionally, when selecting Properties then settings only the Retention categories will show for EVSite1.


This issue appears to primarily a cosmetic defect. Testing shows that all processing, policies, retention categories occur on the correct site.



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.


This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see

Supplemental Materials


Client driven PSTs are showing up in the wrong EV site under the Personal Store Management view in the VAC.

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