Personal Store Management objects are not showing up in the correct Enterprise Vault (EV) Site when configured for multiple EV sites.

Article:TECH163478  |  Created: 2011-06-28  |  Updated: 2014-12-05  |  Article URL http://www.symantec.com/docs/TECH163478
Article Type
Technical Solution


Issue



When multiple EV Sites are configured under a single EV directory Personal Store Management objects may appear under the wrong EV site in the Vault Administration Console.

Consider that 1 EV directory and 2 EV sites are configured (EVSite1 and EVSite2). Users who are enabled for client driven migrations in EVSite 2 will have their PST information shown under EVSite1 Personal Store Management. This includes the Computers and Files. Additionally, when selecting Properties then settings only the Retention categories will show for EVSite1.


Cause



This issue appears to primarily a cosmetic defect. Testing shows that all processing, policies, retention categories occur on the correct site.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. 

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

SourceETrack
Value2422335
Description

Client driven PSTs are showing up in the wrong EV site under the Personal Store Management view in the VAC.



Article URL http://www.symantec.com/docs/TECH163478


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