Symantec Protection for Sharepoint Services fails to register the Scanner

Article:TECH163519  |  Created: 2011-06-29  |  Updated: 2011-06-29  |  Article URL http://www.symantec.com/docs/TECH163519
Article Type
Technical Solution


Issue



An attempt to register the Scan Engine through the Symantec Protection for SharePoint console returns an error.


Error



Error returned is

Errors were found on the page:

·        OPTIONS

 


Environment



Regional Options Standards and Formats are set to a non English Language


Cause



When the Symantec Protection for SharePoint Services service attempts to create the registration packet it will fail with certain languages. This will prevent the registration of the SharePoint Server with the Scan Engine.


Solution



Change the regional settings (Standards and Formats) to English.

On the machine that Symantec Protection for Sharepoint Services is installed open the Control Panel.

Select Regional and Language Options

Change the Regional Options (Standards and Formats) to English

Restart the Symantec Protection for SharePoint Services Service

Complete the Registration of the Scan Engine through the Symantec Protection for SharePoint Services Portal.




Article URL http://www.symantec.com/docs/TECH163519


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