CreateArchiveFolder stored procedure relinks folders with the same name as the root folder to the root instead of creating a new ArchiveFolder.

Article:TECH163564  |  Created: 2011-06-29  |  Updated: 2013-06-17  |  Article URL http://www.symantec.com/docs/TECH163564
Article Type
Technical Solution


Issue



Certain folder structures do not appear at all or appear at incorrect levels within Archive Explorer or search.asp details.


Error



No error is generated during archiving runs.

 


Cause



Changes to the stored procedure CreateArchiveFolder have resulted in a condition where if a folder structure contains a named folder which matches the root:


e.g. A Public folder root named Data with sub-folders, one of which is also named Data, or a file system target named Data with sub-folders also named Data results in the SQL entries for these sub-folders not being properly enumerated. This can lead to issues viewing the folder structure in Archive Explorer.

 


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0 Service Pack 2 build 9.0.2.1147
http://www.symantec.com/docs/TECH164197

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787

Please see Related Articles section of this document for procedures to repair the entries in the database.

Hotfix for Symantec Enterprise Vault (EV) 10.0 Service Pack 1 build 10.0.1.1171, FSAUtility improvements for -pm operation and tool to correct archive folder hierarchy.
http://www.symantec.com/docs/TECH192086
 


Supplemental Materials

SourceETrack
Value2355014, 2417997, 2417998, 2418000



Article URL http://www.symantec.com/docs/TECH163564


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