Informix backup failed with a status code 6 error with the infxbsa log reported "bprd_connect: errno = 13 - Permission denied"

Article:TECH163741  |  Created: 2011-06-30  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH163741
Article Type
Technical Solution


Environment

Issue



Informix backup failed, status code: 6.

bphdb debug log reported:

14:13:51.746 [3101] <4> bphdb sync_server: INF - BACKUP START
14:13:51.933 [3101] <4> bphdb sync_server: INF - CONTINUE BACKUP message received.
14:13:51.933 [3101] <2> bphdb get_filelist: INF - Read filename: </home/db/informix/BKB_Scripts/infx-ser1-whole-hotbkp.sh>
14:13:51.933 [3101] <2> bphdb get_filelist: INF - Read filename: <CONTINUE>
14:13:51.933 [3101] <4> bphdb do_backup: INF - Processing /home/db/informix/BKB_Scripts/infx-ser1-whole-hotbkp.sh
14:13:51.935 [3101] <4> bphdb keepalive_timeout: INF - bphdb still working.
14:13:51.935 [3101] <2> bphdb keepalive_timeout: INF - bphdb- Sending a keepalive.
14:13:51.936 [3101] <4> bphdb do_backup: INF - Keepalives will be sent every 900 seconds.
14:13:51.936 [3101] <4> bphdb do_backup: INF - Waiting for the child status.
14:13:51.936 [3102] <4> bphdb do_backup: INF - Child executing /home/db/informix/BKB_Scripts/infx-ser1-whole-hotbkp.sh
14:14:08.903 [3101] <16> bphdb do_backup: ERR - Script exited with status = 3 <valid archive image produced, but no files deleted due to non-fatal problems>
14:14:08.903 [3101] <16> bphdb Exit: ERR - bphdb exit status = 6: the backup failed to back up the requested files

14:14:08.904 [3101] <4> bphdb Exit: INF - EXIT STATUS 6: the backup failed to back up the requested files

 

infxbsa debug log reported:

14:14:02.521 [3122] <2> bprd_connect: Cannot connect to server NBUMASTER automatically: 11
14:14:02.521 [3122] <2> bprd_connect: Cannot connect to server NBUMASTER
14:14:02.521 [3122] <2> bprd_connect:    errno = 13 - Permission denied
14:14:02.521 [3122] <2> bprd_get_features: bprd_connect(NBUMASTER) failed, cannot connect on socket (25)
14:14:02.521 [3122] <8> bsa_checkFeatureId: bprd_get_features() failed, retrying
14:14:02.521 [3122] <2> vnet_cached_gethostbyname: vnet_hosts.c.299: host in failed cache: NBUMASTER
14:14:02.521 [3122] <2> vnet_cached_gethostbyname: vnet_hosts.c.300: Function failed: 5 0x00000005
14:14:02.521 [3122] <2> vnet_init_connect_rec: vnet_vnetd.c.3679: vnet_cached_gethostbyname failed: 5 0x00000005
14:14:02.521 [3122] <2> vnet_connect_to_service_or_vnetd: vnet_vnetd.c.3554: vnet_init_connect_rec failed: 5 0x00000005
14:14:02.521 [3122] <2> nb_connect_to_vnetd_or_legacy: comm.c.2030: vnet_connect_to_vnetd_or_service failed: 5
14:14:02.521 [3122] <2> bprd_connect: Cannot connect to server NBUMASTER automatically: 11
14:14:02.521 [3122] <2> bprd_connect: Cannot connect to server NBUMASTER
14:14:02.521 [3122] <2> bprd_connect:    errno = 13 - Permission denied
14:14:02.521 [3122] <2> bprd_get_features: bprd_connect(NBUMASTER) failed, cannot connect on socket (25)
14:14:02.521 [3122] <16> bsa_checkFeatureId: unable to check if feature <37> is licensed
14:14:02.521 [3122] <16> bsa_checkFeatureId: Server exit status = 25: cannot connect on socket
14:14:02.521 [3122] <16> VxBSAInit: ERR - The license for the requested feature is not available.
14:14:02.521 [3122] <4> VxBSAGetEnv: INF - entering GetEnv - NBBSA_DEBUGFD
14:14:02.521 [3122] <4> VxBSAGetEnv: INF - returning - 8
 


Error



bphdb Exit: ERR - bphdb exit status = 6: the backup failed to back up the requested files

errno = 13 - Permission denied.

bprd_get_features: bprd_connect(NBUMASTER) failed, cannot connect on socket (25)
 


Environment



NetBackup 6.5.3 for Informix.


Solution



In this case, the issue resolved with adding read permission  for /etc/hosts to the Informix user.




Article URL http://www.symantec.com/docs/TECH163741


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