Backup Exec Remote Agent (RAWS) crashes on NDMPSRVR.DLL when attempting a redirected restoration of an Exchange 2010 database to flat file or recovery database.

Article:TECH163798  |  Created: 2011-07-01  |  Updated: 2014-05-09  |  Article URL http://www.symantec.com/docs/TECH163798
Article Type
Technical Solution


Subject

Issue



When attempting to redirect an Exchange 2010 database to flat file or recovery database, beremote crashes on NDMPSRVR.DLL. BERemote must be restarted prior to running other jobs for the target server.


Error



Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors
For additional information regarding this error refer to link V-79-57344-65072

Restore- \\BACKUPSRVR\Microsoft Information Store\MAIL
V-79-57344-65072 - Connection to the restore target has been lost.  Operation canceled.

Source:        Application Error
Event ID:      1000
Description:Faulting application name: beremote.exe, version: 13.0.5204.0, time stamp: 0x4d976a80
Faulting module name: ndmpsrvr.dll, version: 13.0.5204.0, time stamp: 0x4d976a85
Exception code: 0xc0000005
Fault offset: 0x000000000017c0a1
Faulting process id: 0x1518
Faulting application start time: 0x01cc320241e0fbad
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\ndmpsrvr.dll


Environment



 This issue has been observed within environments utilizing teamed NICs.


Solution



Workaround:

There is currently no known workaround for this issue in certain cases.  If a GRT restoration is being performed, Symantec Technical Support recommends a restore to Recovery Database per http://www.symantec.com/docs/TECH77853

If the Recovery Database restore fails, please contact Symantec Technical Support for further assistance.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 

 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see   
http://www.symantec.com
 

 
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Supplemental Materials

SourceETrack
Value2425460
Description

 EXCH: RAWS crash on redirected restore of Exchange 2010 DB to flat file or recovery database on NDMPSRVR.dll (ndmpsrvr+0x17c0a1)

 


SourceUMI
ValueV-79-57344-65072
Description

Connection to the target system has been lost.

 



Article URL http://www.symantec.com/docs/TECH163798


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