Backup Exec for Windows Servers Remote Agent for Linux or Unix Servers (RALUS) backup job fails with the following error "0xe000ff11 A communications failure has occurred"
|Article:TECH163810|||||Created: 2011-07-01|||||Updated: 2013-03-24|||||Article URL http://www.symantec.com/docs/TECH163810|
Backup Exec for Windows Servers Remote Agent for Linux or Unix Servers (RALUS) backup job fails with the following error "A communications failure has occurred" If there is a miss match in the dns( /etc/resolv.conf file )
V-79-57344-65297 0xe000ff11 A communications failure has occurred"
There is a mismatch in DNS ( /etc/resolv.conf file )
1) Attempt to telnet at port 10000
a) If there is a communication error, then disable iptables
b) If there is no communication error, continue with step 2 below
2) Uninstall the Ralus agent
3) Reinstall the agent
Note: It wont allow a grep of the system information during the installation of agent
4) Check the /etc/hosts file and compare the DNS entry with /etc/resolv.conf file. If both are different then enter the correct entry in resolv.conf file
A communications failure has occurred
Article URL http://www.symantec.com/docs/TECH163810