Backup Exec for Windows Servers Remote Agent for Linux or Unix Servers (RALUS) backup job fails with the following error "0xe000ff11 A communications failure has occurred"

Article:TECH163810  |  Created: 2011-07-01  |  Updated: 2013-03-24  |  Article URL http://www.symantec.com/docs/TECH163810
Article Type
Technical Solution

Product(s)

Issue



Backup Exec for Windows Servers Remote Agent for Linux or Unix Servers (RALUS) backup job fails with the following error "A communications failure has occurred"  If there is a miss match in the dns( /etc/resolv.conf file )


Error



V-79-57344-65297 0xe000ff11 A communications failure has occurred"

 


Cause



There is a mismatch in DNS ( /etc/resolv.conf file )

 


Solution



1) Attempt to telnet at port 10000
  a) If there is a communication error, then disable iptables 
  b) If there is no communication error, continue with step 2 below 


2) Uninstall the Ralus agent
3) Reinstall the agent

Note: It wont allow a grep of the system information during the installation of agent 


4) Check the /etc/hosts file and compare the DNS entry with /etc/resolv.conf file.  If both are different then enter the correct entry in resolv.conf file

 


Supplemental Materials

SourceUMI
ValueV-79-57344-65297
Description

A communications failure has occurred

 



Article URL http://www.symantec.com/docs/TECH163810


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