Backup of a virtual machine with Microsoft SQL Server, Microsoft Exchange Server or Active Directory installed may fail with the "Cannot backup directory \zzzVirtApp001zzz and its subdirectories." when the application data is stored on a logical volume

Article:TECH163814  |  Created: 2011-07-01  |  Updated: 2014-01-10  |  Article URL http://www.symantec.com/docs/TECH163814
Article Type
Technical Solution


Issue



When backing up a virtual machine that has any of the following applications installed and the data for that application is stored on a logical drive, the backup may fail.

Applications:
Microsoft Exchange Server (Version 2003 or higher)
Microsoft SQL Server (Version 2000 or higher)
Active Directory

Note: When this issue occurs, the drives the data is stored on will not be listed in restore selections as well.


Error



Final error: 0xe000fedf - A failure occurred reading an object.
Final error category: Resource Errors
 

Backup- VMVCB::\\ESX HOST\VCGuestVm\(DC)datacenter(DC)\vm\folder\VM Name
V-79-57344-65247 - Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories.
 


Environment



This issue occurs with Backup Exec 2010 R2 and Backup Exec 2010 R3

In testing this issue only occurred on servers that had more then two logical volumes.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Supplemental Materials

SourceETrack
Value2425650
Description

AVVI: Unable to build application GRT selections when the data is stored on an Extended partition


SourceETrack
Value2425554
Description

AVVI: Extended Logical drives are not listed under GRT restore selections


SourceError Code
Value0xe000fedf
Description

A failure occurred reading an object.
 


SourceUMI
ValueV-79-57344-65247
Description

Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories.
 




Article URL http://www.symantec.com/docs/TECH163814


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