Unable to create a Deduplication Storage Folder. "Gathering Information" is displayed in the Backup Exec User Interface (BE UI) for long time.
| Article:TECH163819 | | | Created: 2011-07-01 | | | Updated: 2012-02-23 | | | Article URL http://www.symantec.com/docs/TECH163819 |
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Problem
Creating Deduplication Storage folder in Backup Exec remains in "Gathering Information" stage for a very long time (sometimes more than an hour) and eventually fails with following error "An error occurred while creating the deduplication storage folder".
Error
Location of pdde-config.log: [Dedup_Folder]\log\pdde-config.log
From the pdde-config.log:
Executing spoold.exe --start...
Starting service spoold: ......failed
Error: 1: The spoold service could not start in a timely fashion. The service is currently in a starting state and returned an exit status of 0 to the Service Control Manager.
ERR: "C:\Program Files\Symantec\Backup Exec"\spoold.exe --start failed: 1
Cause
A software conflict may cause this issue.
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| Source | ETrack |
| Value | 2425656 |
| Description | PDDE: Spoold fails to start when HP Network configuration utility for Windows Server 2008 R2 (V10.30.0.0) is installed. |
Related Articles
Article URL http://www.symantec.com/docs/TECH163819
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