Unable to create a Deduplication Storage Folder. "Gathering Information" is displayed in the Backup Exec User Interface (BE UI) for long time.

Article:TECH163819  |  Created: 2011-07-01  |  Updated: 2012-02-23  |  Article URL http://www.symantec.com/docs/TECH163819
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Article Type
Technical Solution


Issue



Creating Deduplication Storage folder in Backup Exec remains in "Gathering Information" stage for a very long time (sometimes more than an hour) and eventually fails with following error "An error occurred while creating the deduplication storage folder".


Error



Location of pdde-config.log: [Dedup_Folder]\log\pdde-config.log

From the pdde-config.log: 

Executing spoold.exe --start...
Starting service spoold: ......failed
Error: 1: The spoold service could not start in a timely fashion. The service is currently in a starting state and returned an exit status of 0 to the Service Control Manager.
ERR: "C:\Program Files\Symantec\Backup Exec"\spoold.exe --start failed: 1 


Cause



A software conflict may cause this issue. 


Solution



This issues is now resolved in Backup Exec 2010 R3 Hotfix 159965

Supplemental Materials

SourceETrack
Value2425656
Description

PDDE: Spoold fails to start when HP Network configuration utility for Windows Server 2008 R2 (V10.30.0.0) is installed.




Article URL http://www.symantec.com/docs/TECH163819


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