Error "failed to communicate with resource requester (811)" is seen where master server is a cluster
| Article:TECH163834 | | | Created: 2011-07-02 | | | Updated: 2012-01-07 | | | Article URL http://www.symantec.com/docs/TECH163834 |
Problem
Error "failed to communicate with resource requester (811)" is seen for a media server where the master server is a cluster.
Error
Activity Monitor Job Details
"failed to communicate with resource requester (811)"
Bptm log on media server
14:16:30.516 [3740.5616] <8> InsecureServerEvaluator::allow_peer: Peer address (192.0.2.7) not in server list. Not allowing peer to connect
14:16:30.516 [3740.5616] <2> vnet_pcache_init_table: ../../libvlibs/vnet_private.c.232: 0: starting cache size: 200 0x000000c8
14:16:30.516 [3740.5616] <2> vnet_cached_getnameinfo: ../../libvlibs/vnet_addrinfo.c.1837: 0: found via getnameinfo our_host: master_node_a
14:16:30.516 [3740.5616] <2> vnet_cached_getnameinfo: ../../libvlibs/vnet_addrinfo.c.1838: 0: found via getnameinfo ipstr: 192.0.2.7
14:16:30.516 [3740.5616] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6635: 0: fopen() failed: 2 0x00000002
14:16:30.516 [3740.5616] <2> file_to_addrinfo: ../../libvlibs/vnet_addrinfo.c.6636: 0: fopen() failed: D:\Program Files\Veritas\NetBackup\var\host_cache\182\3807d982+0,1,0,0,1,0+master_node_a.txt
14:16:30.532 [3740.5616] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1572: 0: found via getaddrinfo name: master_node_a
14:16:30.532 [3740.5616] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1574: 0: found via getaddrinfo service: NULL
14:16:30.532 [3740.5616] <8> InsecureServerEvaluator::allow_peer: The hostname: master_node_a, IP address: 192.0.2.7, port: 47664
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::allow_peer: --- EXITING --- : obj = 0000000001E1F450 (../SecureEvaluator.cpp:248)
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::validate_credential_info: +++ ENTERING +++ : obj = 0000000001E1F450 (../SecureEvaluator.cpp:412)
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::validate_credential_info: ServiceContext credentials not found.(../SecureEvaluator.cpp:452)
14:16:30.532 [3740.5616] <2> InsecureServerEvaluator::validate_credential_info: --- EXITING --- : obj = 0000000001E1F450 (../SecureEvaluator.cpp:412)
14:16:36.569 [3740.5616] <2> Media_signal_poll: Terminate detected (MultiResReq.cpp:2319)
14:16:36.569 [3740.5616] <2> RequestInitialResources: Cancellation requested
Environment
Master Server is in a cluster configuration
Cause
Only the master servers virtual name was in the media servers server list.
Solution
Ensure the media server servers list contains the master servers virtual name and the physical node names.
Article URL http://www.symantec.com/docs/TECH163834
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