Virtual Machine backup using AVVI Agent fails with error "V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled"

Article:TECH163847  |  Created: 2011-07-03  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH163847
Article Type
Technical Solution


Issue



Virtual Machine backup using AVVI Agent (Agent for VMWare Virtual Infrastructure) fails with error "V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled".


Error



 Long list of "Map disk region" messages can be seen in Vcenter events.


Environment



ESXi 5.0

Backup Exec 2010 R3


Cause



The 'Map Disk Region' messages can occur if there are old snapshots on the virtual machines.


Solution



This could be a result of an old left over snapshot in snapshot manager. Delete these old snapshots by accessing the virtual machine though vSphere Client  or vCentre as this may help resolve this issue.

 Reference: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1007331




Article URL http://www.symantec.com/docs/TECH163847


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