Hotfix for Symantec Enterprise Vault (EV) for File System Archiving 9.0.2, Build 1061, Event ID 6992 appears stating that the EV Cache location is full while actually there is space available
| Article:TECH163875 | | | Created: 2011-07-04 | | | Updated: 2011-07-04 | | | Article URL http://www.symantec.com/docs/TECH163875 |
Problem
Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:
Enterprise Vault for Microsoft Exchange 9.0.2, Build 1061
Error
Event ID: 6992 Error writing to cache location. | This is usually caused by lack of disk space.
Environment
Enterprise for File System Archiving working with pass-through mode or EMC Celerra.
Cause
This problems appears when there are two or more requests for the same file or segment of a file in parallel causing a race condition. The second and subsequent attemps fail to copy the file on the EV Cache location and you get an event id 6992.
Solution
What issue(s) does this hotfix resolve?
Event ID 6992 appears stating that the EV Cache location is full while actually there is space available and might eventually cause memory corruption issues.
Which files does this hotfix replace?
| File Name | File Version |
| StorageOnlineOpns.exe | 9.0.2.1108 |
How to Install this hotfix:
On each Enterprise Vault Server which is to have the hotfix applied:
1. Stop all Enterprise Vault services on the target EV server.
2. Create a backup of the file 'StorageOnlineOpns.exe' present in the Enterprise Vault Installation Directory on the server (which, by default, is C:\Program Files (x86)\Enterprise Vault).
3. Copy the file 'StorageOnlineOpns.exe', packaged in this hotfix, into this EV installation directory, thus replacing the original file.
4. Restart all Enterprise Vault services on the EV server.
How to Uninstall this hotfix:
On each Enterprise Vault Server which is to have the hotfix uninstalled:
1. Stop all Enterprise Vault services on the target EV server.
2. Delete the 'StorageOnlineOpns.exe' present in the Enterprise Vault Installation Directory on the server (which, by default, is C:\Program Files (x86)\Enterprise Vault).
3. Copy the backup of the file 'StorageOnlineOpns.exe' which you saved during the hotfix install into this EV installation directory, thus replacing the hotfix'ed file with the original.
4. Restart all Enterprise Vault services on the EV server.
Attachments
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| Source | ETrack |
| Value | 2293938 |
| Description | Race condition in byterange cache writes causes StorageOnlineOpns stack memory corruption |
Article URL http://www.symantec.com/docs/TECH163875
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