AOFO backup of Sharepoint data fails with '0xe0001602 - Access is denied (Share point backup)' with Backup Exec 2010 R3

Article:TECH163882  |  Created: 2011-07-04  |  Updated: 2012-02-06  |  Article URL http://www.symantec.com/docs/TECH163882
Article Type
Technical Solution


Issue



Backup Exec 2010 R3 Granular (GRT) backups of Sharepoint data, written to disk and with the Advanced Open File Option (AOFO) enabled, may fail with '0xe0001602 - Access is denied (Share point backup). No Restore selections  will be left for the Content DBs of this job. 

This has been seen for data from Sharepoint 2003, Sharepoint 2007, and Sharepoint 2010.

GRT backups with AOFO enabled, but written direct to tape or GRT backups to disk without AOFO enabled, will both complete and leave valid restore data.


Error



Completion status: Failed

Final error: 0xe0001602 - Access is denied (Share point backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634

This Exception may also show up:

Backup- Sharepoint - 80\Content-DB1 (SERVERNAME\SHAREPOINT\WSS_Content)
     


Solution



This issue has been resolved in Backup Exec 2010 R3 Service Pack 2
http://www.symantec.com/docs/TECH178798


Supplemental Materials

SourceETrack
Value2426456
Description

SPS3: Snapshot backup of Sharepoint data with GRT fails with 'Access is denied'


SourceUMI
ValueV-79-57344-5634

SourceError Code
Value0xe0001602
Description

Access is denied (Share point backup).
 




Article URL http://www.symantec.com/docs/TECH163882


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