Backup Exec Job Engine Service crashes during a setcopy Backup of a VMware Virtual Machine from Deduplication Storage to Tape

Article:TECH163893  |  Created: 2011-07-04  |  Updated: 2011-09-08  |  Article URL http://www.symantec.com/docs/TECH163893
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Article Type
Technical Solution


Issue



Backup Exec Job Engine Service crashes during a setcopy Backup of VMware Virtual Machine (Agent for VMware Virtual Infrastructure based) backup from Deduplication Storage to Tape.


Error



Following error is logged in Event Viewer, Application logs on Backup Exec server:

Log Name:      Application
Source:        Application Error
Date:          2011-06-13 09:23:10
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Faulting application name: bengine.exe, version: 13.0.5204.3, time stamp: 0x4dcd62d1
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
Exception code: 0xe06d7363
Fault offset: 0x000000000000aa7d
Faulting process id: 0x193c
Faulting application start time: 0x01cc276820675299
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: fd263f61-958d-11e0-b206-d8d385b5ccd2


Solution



This issue is resolved in Backup Exec 2010 R3 Hotfix 159965
 

Supplemental Materials

SourceDEFECT
Value2371342
Description

PDDE: Bengine.exe crash during setcopy of VM backup from dedupe to tape




Article URL http://www.symantec.com/docs/TECH163893


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