Upgrading Symantec Encryption Desktop on a Dual Boot Mac OS X System Using Apple Boot Camp

Article:TECH163970  |  Created: 2011-07-05  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH163970
Article Type
Technical Solution


Subject

Issue



Important: This article provides information to help you upgrade your previous version of Symantec Encryption Desktop (previously PGP Desktop) to version 10.3.1 or earlier. To upgrade to Symantec Encryption Desktop 10.3.2, see TECH212700 (Upgrading Symantec Encryption Desktop to version 10.3.2 on Macintosh systems enabled with Apple Boot Camp).

This article describes how to upgrade to a current version of Symantec Encryption Desktop (previously PGP Desktop) on Mac OS X systems using Apple Boot Camp.

Note: If you upgrade the version of Symantec Encryption Desktop installed for one of your operating systems (Microsoft Windows or Apple Mac OS X) of a system with Apple Boot Camp installed that is encrypted, be sure to boot into the other partition and upgrade the Symantec Encryption Desktop installation there as well. Both versions of Symantec Encryption Desktop must be consistent among boot partitions. This is because each operating s installer, along with the Symantec Encryption Desktop installation package, takes care of updating the PGP BootGuard data for its own partition (Windows or Mac OS X).


Environment



  • Mac OS X using Boot Camp with an older version of Symantec Encryption Desktop or PGP Desktop installed on both Windows and Mac OS X partitions
  • Hard disk is encrypted with Symantec Drive Encryption or PGP Whole Disk Encryption

Solution



  1. Boot the system to Mac OS X.
  2. Select System Preferences > Startup Disk.
  3. Confirm that the Mac OS X partition is highlighted as the default start up disk.

    Note: This step prevents you from accidentally booting into the Windows partition in step 7 if the Option key is not pressed during reboot.
     
  4. From the Mac OS X partition, reboot the system and hold down the Option key.
  5. When prompted during the reboot, choose to boot into Windows.
  6. Enter your passphrase at PGP BootGuard and wait for Windows to load.
  7. Update Symantec Encryption Desktop/PGP Desktop for Windows from the previous version (for example 10.2.1) to the current version (for example 10.3.0), and reboot the system when prompted. Make sure to hold down Option key during the reboot.

    Warning: During the EFI select booting system screen, choose to boot to Mac OS X. It is very important NOT to boot to Windows at this point. If you boot into Windows, you may lose all data on the Mac OS X partition.
     
  8. Enter your passphrase at PGP BootGuard and wait for the Mac OS X operating system to load.
  9. Update Symantec Encryption Desktop/PGP Desktop for Mac OS X from the previous version (for example 10.2.1) to the current version (for example 10.3.0), and reboot the system when prompted. Make sure to hold down Option key during reboot.
  10. Choose to boot to Mac OS X and confirm that PGP BootGuard displays the correct updated version.
  11. Then reboot to Windows and confirm that PGP BootGuard displays the correct updated version.
  12. Reboot Windows twice and confirm that PGP BootGuard still displays the correct updated version.



Article URL http://www.symantec.com/docs/TECH163970


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