Exchange 2007 GRT (Granular Recovery Technology) Backup to Tape fails with error: "Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again"

Article:TECH164075  |  Created: 2011-07-06  |  Updated: 2011-08-22  |  Article URL http://www.symantec.com/docs/TECH164075
Article Type
Technical Solution

Product(s)

Issue



Exchange 2007 GRT Backup to Tape fails with error: "Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again"


Error



Final error: 0xe00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.
V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

Backup Exec beremote Debug Log or SGMON Log:
MBOX:cannot copy ese.dll to staging directory
m2chgdir: Logon failed without Last error set
MB2_Chgdir:Logon returned e000fea9


Cause



This error will occur if the staging directory used during backup job is being accessed\scanned by any Thir Party applications like anti-virus software while the backup is running or if the account used for backup does not have full control over the staging directory.

By default the staging directory is the Temp folder present on the drive of the Exchange server which has the largest availablle free space.The drive hosting the Temp directory should be a local NTFS drive.


Solution



To resolve this issue exclude the staging directory from Anti-Virus Scan and give full control to the backup account over the staging directory.

The staging directory on the Exchange server can be changed by following the steps given below :

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

  • On the Exchange Server, click Start -> Run and type "regedit".  Click OK.
  • Within the Registry Editor, navigate to HKLM\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Exchange
  • Right click and add a new String Value, "OnHostTemp".
  • Right click and set the value of OnHostTemp to "C:\temp"
  • Restart the Backup Exec Remote Agent for Windows Systems service on the Exchange Servers.

Note : Verify that the account(s) used by Backup Exec have full control over the c:\temp directory


Supplemental Materials

SourceError Code
Value0xe00002fe
Description

Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.


SourceUMI
ValueV-79-57344-766
Description

Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.




Article URL http://www.symantec.com/docs/TECH164075


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