"The license count for CMDB Solution has been exceeded" error shown when licenses count not exceeded

Article:TECH164082  |  Created: 2011-07-07  |  Updated: 2012-11-01  |  Article URL http://www.symantec.com/docs/TECH164082
Article Type
Technical Solution


Issue



"The license count for CMDB Solution has been exceeded" error is displayed when you edit CMDB configuration items, even though the number of users interacting with CMDB is at or below the license count.


Error



The license count for CMDB Solution has been exceeded.


Environment



IT Management Suite 7.1

IT Management Suite 7.1 SP1


Cause



There can be many causes for this issue:

  1. Timeouts when Asset attempts to validate the license
  2. Duplicate accounts, usually one is created manually and one is imported through Active Directory
  3. The computer accessing the console is doing so with both ipv4 and v6 enabled
  4. There is a product defect when using CMDB 7.1 and/or Asset Management 7.1 when the license count for either is only one.


Solution



Possible workarounds and or solutions:

  1. Increase the Security and Item Cache settings for the SMP.
    1. Launch the NSConfigurator.exe located at <Install Dir>:\Program Files\Altiris\Notification Server\Bin\Tools
    2. Core Settings> Security Settings. Select the SecurityCacheSize and double the value
    3. Core Settings> UserInterface> Tree> Cache. Select the ItemCacheSize and double the value
    4. Restart IIS and the Altiris service when possible
  2. Go to Settings> Security> Account Management, select Accounts and verify that no duplicates exist.  If they do remove the one that was manually created.
  3. Ensure that the computer accessing the console is not using both ipv4 and ipv6
  4. Download the license in KB http://www.symantec.com/docs/TECH166149
  5. Wait 5 minutes for the license to release.
  • Restart the Altiris Services to immediately release the license.



Article URL http://www.symantec.com/docs/TECH164082


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