Upgrade to Backup Exec 2010 R3 fails with DataBase Error.

Article:TECH164083  |  Created: 2011-07-07  |  Updated: 2011-08-11  |  Article URL http://www.symantec.com/docs/TECH164083
Article Type
Technical Solution

Product(s)

Subject

Issue



Upgrade to Backup Exec 2010 R3 fails with error "V-225-206: Cannot open user default database. Login failed."

 


Error



Following errors are seen in the installation log file :

V-225-206: Cannot open user default database. Login failed. ***To search for information about this error, click here.
V-225-210: Unable to connect to SQL Server. ***To search for information about this error, click here.
FATAL ERROR: BEMSI;BEOps.dll;BEOperations.cpp;BE_AttachDB();1602.
V-225-134: Error Migrating BEDB ***To search for information about this error, click here.

 


Solution




1. Login to the server using the Backup Exec Service Account (BESA).
2. Open SQL Management Studio and connect to BKUPEXEC instance.
3. Go to Security > Logins > Open the properties of the BESA account.
4. Set the default database to the master database.
5. Run the installation again using BESA account.
 
OR
 
1. Login to the server using the Local Administrator account.
2. Install Backup Exec.
3. Change the Services Credentials to use BESA account from Tools>Backup Exec Services>Services Credentials or use ServicesMgr.exe from the Backup Exec Folder from the installed path (Default path:C:\Program Files\Symantec\Backup Exec).
 

 


Supplemental Materials

SourceUMI
ValueV-225-206
Description

Cannot open user default database. Login failed.


SourceUMI
ValueV-225-210
Description

Unable to connect to SQL Server.




Article URL http://www.symantec.com/docs/TECH164083


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