SAP backup job fails with the error "Unable to connect to Backup Exec server: \\Media Server Name" if the Media server and SAP server are in a workgroup environment

Article:TECH164098  |  Created: 2011-07-07  |  Updated: 2011-07-13  |  Article URL http://www.symantec.com/docs/TECH164098
Article Type
Technical Solution

Product(s)

Issue



SAP backup job fails with the error "Unable to connect to Backup Exec server: \\Media Server Name" if the Media server and SAP server are in a workgroup environment


Error



The error generated by BRTOOLS is:

"Unable to connect to Backup Exec server: \\SRV "     (SRV is the name of the media server)


Solution



If the SAP Agent and the Backup Exec media server are installed on different computers, the following requirements must be met in order for backup and restore jobs to be successful:

■ The computer on which the SAP Agent is installed and the media server must be in the same domain.

■ The System Logon Account must exist on both the computer on which the SAP Agent is installed and on the Backup Exec media server.

■ The System Logon Account must be a member of either the Administrator or Backup Operators groups on both the computer on which the SAP Agent is installed and on the Backup Exec media server.

 

For more information on these requirements please see the Administrative Guide for the version applicable.

 

 

 




Article URL http://www.symantec.com/docs/TECH164098


Terms of use for this information are found in Legal Notices