Event 6287 and 5230 - An internal error occurred on the web server. Error -2147221242 - Hex <0x80040106>

Article:TECH164135  |  Created: 2011-07-07  |  Updated: 2014-12-15  |  Article URL http://www.symantec.com/docs/TECH164135
Article Type
Technical Solution

Product(s)

Issue



When a user attempts to retrieve an item in Outlook, the following error is seen: "An internal error occurred on the web server. Error -2147221242"

A corresponding "Event ID 6287, Unable to fetch item from <server name> Reason:<0x80040106>" and "Event ID 5230, The Shopping Service cannot perform the requested MAPI dependent operation because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server." occurs on the Enterprise Vault server event log.  Both of these error codes are associated with the MAPI error code, MAPI_E_UNKNOWN_FLAGS.


Error



Event ID 6287
Type: Warning
Description: Unable to fetch item from <server name>
Reason:<0x80040106>
V-437-6287


Event ID 5230
Type: Error:
Description: The Shopping Service cannot perform the requested MAPI dependent operation because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server.
V-437-5230


Solution



This issue can be resolved with the following steps:

1. Browse to: C:\Program Files\Common Files\System\MSMAPI\1033.

2. Find the file MAPISVC.INF and take note of the file size.

3. Browse to: C:\Windows\System32.

4. Find the file MAPISVC.INF. Compare the size of the this file to the size of the one above. If they do not match, copy the larger file over the smaller file.

5. From a command prompt, run the following command: Fixmapi (Note: This command is instantaneous and provides no confirmation that it has completed.)

6. Reboot the Enterprise Vault server.


Supplemental Materials

SourceEvent ID
Value5230
Description

The Shopping Service cannot perform the requested MAPI dependent operation because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server


SourceEvent ID
Value6287
Description

Description: Unable to fetch item from <server name>
Reason:<0x80040106>



Article URL http://www.symantec.com/docs/TECH164135


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