Directory 'name' does not support Granular Recovery Technology (GRT). Granular restores cannot be performed for items in this directory

Article:TECH164190  |  Created: 2011-07-08  |  Updated: 2011-07-08  |  Article URL
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Article Type
Technical Solution



Agent for VMware Virtual Infrastructure (AVVI) backup jobs with File System Granular Recovery Technology (GRT) enabled  report a large list of 'directory does not support GRT' messages. Subsequent running of the same backup job may show a different list of affected folders and/or some affected VMs intermittently not reporting the issue at all.

Typical examples of folders affected include:

  • Subfolders of Windows ( i.e. C:\Windows\Setup )
  • User Profile folders (i.e. C\Users\name\Pictures  and C\Documents and Settings\name\My Documents )
  • Subfolders with the Windows 2008 System Reserved Partition ( i.e. Volume{21f69659-7fe1-11e0-a765-806e6f6e6963}\Boot\cs-CZ )

Note: This particular issue has been reported where all volumes contained in the affected Virtual Machines (VMs) are Basic and in Primary Partitions in their own VMDK files.


V-79-57344-38724 - Directory '<name>' does not support Granular Recovery Technology (GRT).  Granular restores cannot be performed for items in this directory



Perform Remote Agent (RAWS) backups instead of AVVI Backups



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials


Directory '<name>' does not support Granular Recovery Technology (GRT) across multiple folders within a VM.

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