After upgrading to Scan Engine 5.2.11 you can no longer start the service

Article:TECH164251  |  Created: 2011-07-08  |  Updated: 2012-03-15  |  Article URL http://www.symantec.com/docs/TECH164251
Article Type
Technical Solution

Product(s)

Issue



After you have upgraded to Scan Engine 5.2.11, you can no longer start the Symantec Scan Engine service


Cause



Scan Engine 5.2.11 is unable to use the category3.xml file that Scan Engine 5.2.10 created


Solution



 

Please follow the steps below to resolve this:
 

  1. Open a command prompt on the main Scan Engine installation folder

  2. Type the following command:
    java -jar xmlmodifier.jar -s /@version 050211 category3.xml

  3. Start the Scan Engine service

 




Article URL http://www.symantec.com/docs/TECH164251


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