Blue screen may occur when running a GRT enabled AVVI backup to Deduplication Storage folder

Article:TECH164309  |  Created: 2011-07-11  |  Updated: 2012-03-01  |  Article URL http://www.symantec.com/docs/TECH164309
Article Type
Technical Solution


Issue



At the start of the GRT (Granular Restore Technology) enabled AVVI (Agent for VMWare Virtual Infrastructure) backup job, when it is initializing, a Windows stop error may occur and the machine will reboot.


Environment



Backup Exec v2010 R3


Solution



This issues is now resolved in Backup Exec 2010 R3 Hotfix 159965

 

Workaround:

Disable the VMWare stream handler in this registry key;

      “HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\VMware Agent\Disable NTFS File Extent Mapping“

      Set value to 1 to disable

Or turn off GRT for the AVVI backup jobs.

 

 


Supplemental Materials

SourceETrack
Value2431079




Article URL http://www.symantec.com/docs/TECH164309


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