How to push deploy clients in Symantec Endpoint Protection 12.1.x

Article:TECH164327  |  Created: 2011-07-11  |  Updated: 2014-04-30  |  Article URL
Article Type
Technical Solution


You want to deploy clients after you install the Symantec Endpoint Protection Manager (SEPM) 12.1.x.


 The following procedure is a general overview of the Remote Push option of the Client Deployment Wizard.

  1. In the Symantec Endpoint Protection Manager console, click Home.
  2. On the Home page, in the Common Tasks menu, select Install protection client to computers.
    The Client Deployment wizard starts.
  3. In the Welcome to the Client Deployment Wizard pane, select whether you use a new or an existing package, and then click Next.
  4. For a new installation package, select the client version, the feature set, the client group, the install settings, the content options, and the preferred mode, and then click Next.
  5. Click Remote Push, and then click Next.
  6. Locate the computers to receive the client software, and then click >> to add the computers to the list.
    1. To browse the network for computers, click Browse Network.
    2. To find computers by IP address or computer name, click Search Network, and then click Find Computers.
    3. Authenticate with the domain or workgroup if prompted. Use credentials that have installation rights over the target computpers.
    Note: You can set a timeout value to constrain the amount of time the server applies to a search.
  7. Click Next.
  8. Click Send to push the client software to the selected computers.
  9. Wait while the client software is pushed to the selected computers. Any message indicating success refers to a successful push to the client.
  10. Click Finish.

The installation starts automatically on the client computers. The installation takes several minutes to complete. Depending on the client restart settings of the deployed client, you or the computer users may need to restart the client computers. You can then confirm the status of the deployed clients in the management console.

Note: Remote Push should succeed even when no users are logged on to the computers. However, the computers must be powered on.

If Remote Push is unable to push the installation package to the client computer
Verify that you have adequately prepared the client computer for remote deployment, or that any existing firewall software does not block the ports required for push deployment. See Which communication ports does Symantec Endpoint Protection use? and Preparing Windows operating systems for remote deployment.

If Remote Push is able to push the installation package but installation fails
Installation failure can occur for a number of reasons. The best option to begin troubleshooting the failure is to check the log files. See What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?.

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