The NS console reports a task failure even though it is executed on the clients.

Article:TECH164398  |  Created: 2011-07-12  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH164398
Article Type
Technical Solution


Environment

Issue



The task status in the Console is wrong if the task gets executed over a specific site server with task server services installed.

  • Task gets started
  • NS console job status is "not started"
  • Clients receive the job and run it successfully
  • In the NS console, the task runs into a timeout

This happens only at clients which are connected to one specific task server.
Clients which are connected to the task server run on the NS have a correct job status in the NS console.


Environment



SMP 7.0 with MR4 installed


Cause



The Task Server installed on the affected site server is an older version than the one on the NS.

CTDataLoad.exe on the Task Server is version 7.1.1641.0
CTDataLoad.exe on the Notification Server is version 7.1.1800.0.


Solution



Activate the task server upgrade policy on the site server to ensure it is on the same version as the NS.




Article URL http://www.symantec.com/docs/TECH164398


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