Redhat 5.x system with Symantec™ Critical System Protection (SCSP) Agent 5.2.x hangs at boot after having applied the latest RHEL patches.

Article:TECH164611  |  Created: 2011-07-14  |  Updated: 2012-07-28  |  Article URL
Article Type
Technical Solution


After applying latest OS patches from Red Hat, the system hangs at boot. There seems to be a problem loading the sisipsagent driver.




No error - system hangs




Red Hat 5.x with the updated glibc packages related to (released 27th June 2011)

SCSP agent 5.2.x up to an including 5.2.8.




The redhat "glibc bug fix update" patch causes the conflict with SCSP. Details of that RHEL patch can be found here:




A Hotfix has been released by development. Please see for details

As workaround, one can choose not to install the "glibc bug fix update" patch in the first place or roll back to the previous version of glibc.


system hangs at boot
scsp_redhat_startup_issue.JPG (73 kBytes)

Article URL

Terms of use for this information are found in Legal Notices